Digital services, skills & partnerships
WEBSITE INFORMATION
Privacy Policy
On this page
Who we are
Information we may collect
How we collect information
How we use your information
Our reasons for using information
Marketing communications
Payments
Sharing information
International services
How long we keep information
Security
Your choices and requests
Children and young people
Cookies
External websites
Changes to this policy
Contact us
Who we are
Information we may collect
How we collect information
How we use your information
Our reasons for using information
Marketing communications
Payments
Sharing information
International services
How long we keep information
Security
Your choices and requests
Children and young people
Cookies
External websites
Changes to this policy
Contact us
Last updated: 26 September 2026
Concept Wize Pakistan respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you when you use our website, contact us, buy a service, register interest in training or enquire about the Partner Programme.
Who we are
This website is operated by Concept Wize Digital, trading as Concept Wize Pakistan (referred to as “Concept Wize Pakistan”, “we”, “us” or “our”).
Privacy email: helpdesk@conceptwize.com
Information we may collect
We may collect the following information:
• your name, organisation, city and contact details;
• information you enter in an enquiry, registration or contact form;
• the service, plan, training pathway or partnership opportunity that interests you;
• project information, content, files, brand materials or account details you provide for agreed work;
• billing, transaction and payment-status information, although payment-card details are normally processed directly by the relevant payment provider;
• records of our emails, calls, messages and project communications;
• feedback, survey answers or testimonials that you choose to provide;
• technical information such as your IP address, browser, device, approximate location, referring page and website activity; and
• cookie choices and information collected through cookies or similar technologies.
• information you enter in an enquiry, registration or contact form;
• the service, plan, training pathway or partnership opportunity that interests you;
• project information, content, files, brand materials or account details you provide for agreed work;
• billing, transaction and payment-status information, although payment-card details are normally processed directly by the relevant payment provider;
• records of our emails, calls, messages and project communications;
• feedback, survey answers or testimonials that you choose to provide;
• technical information such as your IP address, browser, device, approximate location, referring page and website activity; and
• cookie choices and information collected through cookies or similar technologies.
Please do not send confidential, sensitive or unnecessary personal information through a general website form.
How we collect information
We may collect information:
• directly from you when you contact us, complete a form, register interest, request a proposal or buy a service;
• while we provide a service or training programme;
• automatically through our website and permitted cookies;
• through a payment, booking, communication or analytics provider that you use to interact with us; or
• from an organisation or authorised representative acting on your behalf.
• while we provide a service or training programme;
• automatically through our website and permitted cookies;
• through a payment, booking, communication or analytics provider that you use to interact with us; or
• from an organisation or authorised representative acting on your behalf.
How we use your information
We may use your information to:
• respond to enquiries and recommend an appropriate next step;
• prepare proposals, quotations, agreements and invoices;
• deliver digital services, training or agreed partner activities;
• manage projects, customer support, revisions and service records;
• process or confirm payments through our payment provider;
• send administrative messages about an enquiry, order, programme or service;
• send news or promotional messages where you have asked to receive them or where otherwise permitted;
• improve our website, services, forms, training and user experience;
• maintain website security, prevent misuse and diagnose technical problems;
• keep appropriate financial, contractual and operational records; and
• meet legal obligations or establish, exercise or defend legal rights.
• prepare proposals, quotations, agreements and invoices;
• deliver digital services, training or agreed partner activities;
• manage projects, customer support, revisions and service records;
• process or confirm payments through our payment provider;
• send administrative messages about an enquiry, order, programme or service;
• send news or promotional messages where you have asked to receive them or where otherwise permitted;
• improve our website, services, forms, training and user experience;
• maintain website security, prevent misuse and diagnose technical problems;
• keep appropriate financial, contractual and operational records; and
• meet legal obligations or establish, exercise or defend legal rights.
Our reasons for using information
Depending on the situation, we use personal information because:
• it is needed to take steps you request or to perform an agreement with you;
• you have given consent;
• we need it for a legal or regulatory obligation; or
• it supports a legitimate business purpose, such as responding to enquiries, securing the website, maintaining records or improving our services, where that purpose does not unfairly override your interests.
• you have given consent;
• we need it for a legal or regulatory obligation; or
• it supports a legitimate business purpose, such as responding to enquiries, securing the website, maintaining records or improving our services, where that purpose does not unfairly override your interests.
Where we rely on consent, you may withdraw it for future use by contacting us. Withdrawal does not affect processing already carried out lawfully.
Marketing communications
We may send promotional emails or messages only where we have an appropriate basis to do so. You can unsubscribe by using the link in an email, replying with an unsubscribe request, or contacting us at helpdesk@conceptwize.com.
We may still send non-promotional messages needed to answer an enquiry, manage a project, provide a purchased service or meet a legal obligation.
Payments
Online payments may be handled by [CONFIRM PAYMENT PROVIDER]. The provider may collect payment details under its own privacy policy and security arrangements. We normally receive transaction details such as the amount, date, payment status and a payment reference, rather than your complete card details.
Before publication, add a link to the confirmed payment provider’s privacy notice.
Sharing information
We do not sell personal information.
We may share limited information where necessary with:
• team members, trainers, contractors or delivery partners working on an agreed service;
• website hosting, email, cloud storage, analytics, booking, form, communication and payment providers;
• professional advisers such as accountants, auditors or legal advisers;
• authorities, regulators, courts or other parties where disclosure is required by law or needed to protect legal rights; or
• a successor organisation if our operations are reorganised, transferred or combined, subject to appropriate safeguards.
• website hosting, email, cloud storage, analytics, booking, form, communication and payment providers;
• professional advisers such as accountants, auditors or legal advisers;
• authorities, regulators, courts or other parties where disclosure is required by law or needed to protect legal rights; or
• a successor organisation if our operations are reorganised, transferred or combined, subject to appropriate safeguards.
Anyone who handles personal information for us should receive only what they need for the relevant task and must protect it appropriately.
International services
Some service providers may store or process information outside Pakistan. Where this happens, we will take reasonable steps to select reputable providers and use suitable contractual, technical or organisational protections appropriate to the information and service.
How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including service delivery, support, accounting, dispute handling and legal obligations.
Our intended retention periods are:
Record · Intended period
Unsuccessful general enquiries · [CONFIRM, e.g. 12 months after the last contact]
Client and project records · [CONFIRM, e.g. duration of the service plus 6 years]
Financial and transaction records · [CONFIRM WITH ACCOUNTANT/LEGAL ADVISER]
Training interest forms · [CONFIRM, e.g. 12 months or until consent is withdrawn]
Marketing contacts · Until unsubscribe or [CONFIRM INACTIVITY PERIOD]
Security and technical logs · [CONFIRM WITH HOST/SECURITY PROVIDER]
Unsuccessful general enquiries · [CONFIRM, e.g. 12 months after the last contact]
Client and project records · [CONFIRM, e.g. duration of the service plus 6 years]
Financial and transaction records · [CONFIRM WITH ACCOUNTANT/LEGAL ADVISER]
Training interest forms · [CONFIRM, e.g. 12 months or until consent is withdrawn]
Marketing contacts · Until unsubscribe or [CONFIRM INACTIVITY PERIOD]
Security and technical logs · [CONFIRM WITH HOST/SECURITY PROVIDER]
We may keep limited records longer where required by law or needed for a dispute, fraud prevention or the protection of legal rights. Information that is no longer needed will be deleted, anonymised or securely archived as appropriate.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information. These may include access controls, secure hosting, updates, backups and restricted access to project information.
No website, email or online storage system can be guaranteed completely secure. Please use a secure method agreed with us when sending passwords, identity documents or other sensitive project material.
Your choices and requests
Subject to applicable law and relevant exceptions, you may ask us to:
• tell you whether we hold personal information about you;
• provide access to information we hold about you;
• correct information that is inaccurate or incomplete;
• delete information that is no longer needed;
• stop or limit certain uses of your information;
• withdraw consent for future processing; or
• stop sending promotional communications.
• provide access to information we hold about you;
• correct information that is inaccurate or incomplete;
• delete information that is no longer needed;
• stop or limit certain uses of your information;
• withdraw consent for future processing; or
• stop sending promotional communications.
Send requests to helpdesk@conceptwize.com. We may need to verify your identity before acting on a request. If we cannot fulfil a request, we will explain why where reasonably possible.
Children and young people
Our general website is not designed to collect personal information directly from children. A person under 18 should ask a parent, guardian or authorised organisation to contact us on their behalf unless a specific youth programme provides an approved registration process.
Before collecting information for a youth programme, we will explain what is required, who will use it, and whether parent or guardian permission is needed. Do not submit a child’s sensitive personal information through the general contact form.
Cookies
We use cookies and similar technologies for essential website functions and, where enabled and permitted, preferences, analytics or embedded services. Please read our Cookie Policy and use the cookie settings tool to manage non-essential cookies.
External websites
Our website may link to other websites or services. Their privacy practices are controlled by their operators, not by us. Please review their privacy information before providing personal data.
Changes to this policy
We may update this Privacy Policy when our website, services, technology or legal responsibilities change. The current version and its last-updated date will be published on this page. Material changes may also be highlighted on the website or communicated directly where appropriate.
Contact us
Questions or requests about this policy can be sent to:
Concept Wize Pakistan
Legal operator: Concept Wize Digital
Email: helpdesk@conceptwize.com
Legal operator: Concept Wize Digital
Email: helpdesk@conceptwize.com