WEBSITE INFORMATION

Terms & Conditions

On this page
Who we are
Website information
Enquiries and proposals
Prices, payments and taxes
Recurring services
Client responsibilities
Delivery, feedback and revisions
Cancellations and refunds
Intellectual property
Websites and third-party platforms
AI-assisted work
Training
Partner Programme
Acceptable website use
Our website content
Liability
Suspension and termination
Privacy and cookies
Changes to these terms
Governing law and disputes
Contact

Last updated: 26 September 2026

These Terms & Conditions govern your use of the Concept Wize Pakistan website. They also provide general terms for enquiries and services unless a proposal, order form, programme agreement, partner agreement or other written contract states different or additional terms.

Please read these terms before using the website or buying a service. By using the website, you agree to these terms. A paid project begins only when the applicable proposal or order is accepted and any required initial payment has been received.

Who we are

This website is operated by Concept Wize Digital, trading as Concept Wize Pakistan.

Email: helpdesk@conceptwize.com

Website information

We aim to keep website information clear and current, but general website content is provided for information and may change. It is not professional legal, financial, tax or employment advice.

Guide prices marked “from”, examples, estimated timelines and package summaries are not a binding quotation. The final scope, price, payment schedule, delivery dates, revisions, exclusions and responsibilities will be confirmed in a written proposal, order or agreement.

Enquiries and proposals

Sending an enquiry, booking a discussion or registering interest does not require either party to enter into a project, training programme or partnership.

Unless a proposal states otherwise:

• a proposal is valid for [CONFIRM NUMBER] days;
• work starts after written acceptance and receipt of the stated initial payment;
• delivery dates depend on timely receipt of content, access, feedback and approvals from the client; and
• requested work outside the agreed scope may require a revised quote, schedule or separate order.

If a signed proposal, order form or specific service agreement conflicts with these general terms, the specific written agreement will take priority for that service.

Prices, payments and taxes

Prices will be shown in Pakistani rupees (PKR) unless another currency is clearly stated. You are responsible for checking the final amount, payment schedule and included services before accepting an order.

Payment terms, deposits, recurring charges and due dates will be stated in the relevant proposal or checkout. [CONFIRM WHETHER PRICES INCLUDE OR EXCLUDE APPLICABLE TAXES AND PAYMENT FEES.]

If an invoice is overdue, we may pause work, access, delivery or support after giving reasonable notice. Pausing a project may change the delivery schedule. Any late-payment charge must be expressly stated in the accepted agreement and applied only where lawful.

Third-party costs such as domains, hosting, premium software, stock media, advertising, API usage, printing, travel or platform subscriptions are not included unless the proposal says they are.

Recurring services

For a monthly service, the minimum term, billing date, renewal method, included work and cancellation notice will be stated before purchase.

Unless the order says otherwise:

• unused monthly work does not automatically roll into a later month;
• requests beyond the monthly allowance may be moved to the next period or quoted separately;
• service may be paused if payment is overdue; and
• cancellation affects future billing but does not cancel charges already due for work performed or a committed minimum term.

[CONFIRM THE ACTUAL NOTICE PERIOD AND WHETHER MONTHLY SERVICES RENEW AUTOMATICALLY.]

Client responsibilities

You agree to:

• provide accurate instructions, content, access and approvals on time;
• appoint one authorised contact where appropriate;
• review drafts and provide clear, consolidated feedback;
• keep your own backup of important content and credentials;
• obtain the necessary rights, licences and permissions for material you supply;
• ensure your instructions and intended use are lawful; and
• protect account credentials and promptly remove our access when it is no longer needed.

You must not ask us to publish or create material that is unlawful, fraudulent, defamatory, discriminatory, infringing, malicious, deceptive or likely to compromise another person’s privacy or security.

Delivery, feedback and revisions

The relevant proposal will describe the deliverables, format, schedule and included revisions.

A revision means a reasonable change to work already delivered within the agreed brief. A change in strategy, audience, page structure, service requirements or approved direction may be treated as new work.

If feedback, content or approval is delayed, we may revise the delivery schedule. If a client remains unresponsive for [CONFIRM PERIOD], we may place the project on hold and agree a new restart date. Any restart or rescheduling fee must be disclosed in the accepted proposal.

Cancellations and refunds

Because services may involve reserved time, strategy, research, setup or custom work, cancellation and refund rights depend on the service and the work already completed.

Unless applicable law or the accepted agreement requires otherwise:

• completed and accepted work is non-refundable;
• amounts covering work already performed or committed third-party costs are non-refundable;
• if we cancel before delivering paid work, we will refund the part paid for work not supplied;
• recurring services may be cancelled according to their stated term and notice period; and
• training cancellation, transfer and non-attendance rules will be stated before enrolment.

[CONFIRM AND INSERT THE BUSINESS’S FULL REFUND AND CANCELLATION RULES BEFORE ACCEPTING ONLINE PAYMENTS.] Nothing in these terms removes any mandatory rights available under applicable consumer law.

Intellectual property

You retain ownership of material you supply to us and grant us permission to use it only as reasonably needed to provide the agreed service.

Unless the proposal states otherwise, after full payment you may use the final custom deliverables created specifically for you for their agreed purpose. Drafts, rejected concepts, working files, internal methods, templates, reusable systems, prompts, code libraries and pre-existing materials remain owned by us or their original owner.

Third-party materials—including fonts, plugins, themes, stock media, software and AI tools—remain subject to their own licence terms. We will identify material third-party requirements where reasonably possible, but you are responsible for maintaining any subscription or licence assigned to you after handover.

We will not publish your name, logo, testimonial or project as a case study without appropriate permission.

Websites and third-party platforms

We may work with third-party platforms such as WordPress, hosting providers, social networks, email tools, payment services and AI services. Their availability, rules, prices and technical behaviour are outside our control and may change.

We do not guarantee uninterrupted access, platform approval, search ranking, follower growth, sales, donations, employment, income or any specific commercial result. We will perform the agreed work with reasonable care, but results also depend on your offer, audience, budget, content, decisions and third-party systems.

You are responsible for reviewing and approving content before publication unless the agreement gives us specific publishing authority.

AI-assisted work

We may use AI-assisted tools where appropriate to an agreed service. Human review remains important because AI-generated output can be incomplete, inaccurate, biased or unsuitable.

You agree not to provide highly sensitive, confidential or restricted information for use in an AI tool unless the tool, purpose and protections have been expressly agreed. Final content, decisions and regulated advice should be checked by a suitably qualified person where necessary.

Training

Training descriptions, dates, fees, format, eligibility, included support and cancellation terms will be confirmed before enrolment.

Participation does not guarantee employment, freelance work, clients, income, certification, business growth or access to a Concept Wize project. Participants are responsible for completing tasks, checking information and deciding how to apply what they learn.

Partner Programme

An expression of interest does not create employment, an agency relationship, an exclusive territory, a franchise, a joint venture or a right to income.

Any partner appointment, authority, responsibilities, client ownership, costs, confidentiality, profit share, tax responsibilities and termination rights must be agreed in a separate written Partner Agreement before activity begins. A prospective partner must not make commitments or representations on behalf of Concept Wize Pakistan without written authority.

Acceptable website use

You must not:

• attempt to gain unauthorised access to the website, accounts or systems;
• introduce malware, harmful code or automated attacks;
• scrape, copy or reuse website content in a way that infringes rights or disrupts the service;
• impersonate another person or submit misleading information;
• use forms to send spam, abuse or unlawful material; or
• interfere with the website’s availability, security or operation.

We may restrict access, block submissions or report activity where reasonably necessary to protect users, systems or legal rights.

Our website content

Unless otherwise stated, the website design, text, graphics, logo and original content are owned by or licensed to Concept Wize Pakistan. You may view and share links to public pages for personal or legitimate organisational use. You may not reproduce, sell, modify or republish substantial website content without permission, except where the law allows.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by third-party platforms, or loss resulting from information, content, credentials, delays or instructions supplied by the client.

For a paid service, any service-specific limit of liability will be stated in the relevant agreement. [OBTAIN LEGAL ADVICE BEFORE INSERTING A FINANCIAL LIABILITY CAP.]

You should maintain suitable backups, insurance and internal review procedures appropriate to your organisation and project.

Suspension and termination

We may suspend or end website access or a service where:

• payment remains overdue;
• required information or cooperation is not provided;
• instructions are unlawful, unsafe or outside the agreed scope;
• either party seriously breaches an agreement and does not remedy the breach within a reasonable stated period; or
• continuing the work would create a legal, security or reputational risk that cannot reasonably be managed.

Fees and obligations accrued before termination remain due. Each party must return or securely handle confidential information and access credentials as the agreement requires.

Privacy and cookies

Our Privacy Policy explains how we use personal information. Our Cookie Policy explains the technologies used on the website and how visitors can manage non-essential cookies.

Changes to these terms

We may update these website terms as our services or legal responsibilities change. The current version and last-updated date will appear on this page. Changes do not rewrite an already accepted project agreement unless both parties agree or the agreement allows the change.

Governing law and disputes

These terms and any non-contractual dispute connected with the website are governed by the laws of Pakistan, unless mandatory law requires otherwise.

Please contact us first so we can try to resolve a concern in good faith. If it cannot be resolved, the courts of [CONFIRM CITY AND PROVINCE, PAKISTAN] will have jurisdiction, subject to any mandatory rights or different dispute terms in an accepted service agreement.

Contact

Concept Wize Pakistan
Legal operator: Concept Wize Digital
Email: helpdesk@conceptwize.com